Terms of Service

These Terms of Service ("Terms") govern your access to and use of the LeadSignal platform ("LeadSignal", the "Service"), operated by LEAD SIGNAL AI TECHNOLOGIES LIMITED, a company registered in England & Wales, Company No. 17361862 ("LeadSignal", "we", "us"). By accessing or using the Service you agree to these Terms. If you are using the Service on behalf of an organisation, you agree to these Terms on its behalf.

1. The Service

LeadSignal is a lead-intelligence layer that ingests conversations from connected messaging and CRM tools (such as ManyChat, GoHighLevel and HubSpot), scores and prioritises leads using AI, and reports on lead quality and attribution. The Service is configured and delivered by us for each client.

2. Accounts and access

• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must provide accurate information and keep it up to date.
• Enabling two-factor authentication is strongly recommended for every user.
• You must promptly notify us of any unauthorised use of your account.

3. Acceptable use

You agree not to use the Service to:

• violate any applicable law, or the terms of any connected platform (including Meta, LinkedIn, GoHighLevel or HubSpot);
• send unsolicited messages or otherwise engage in spam or abusive outreach;
• attempt to gain unauthorised access to the Service, other accounts, or its underlying systems;
• reverse engineer, resell or sublicense the Service except as expressly permitted.

4. Third-party platforms and integrations

The Service connects to, and materially depends on, third-party platforms and their programming interfaces (APIs) — including, without limitation, ManyChat, Meta (Instagram, Facebook, WhatsApp), Google and YouTube, LinkedIn, TikTok, Calendly, GoHighLevel, HubSpot, Stripe, Twilio and email providers (together, "Platforms"). Your use of any Platform is governed by that Platform's own terms, and we are not responsible for a Platform's availability, accuracy, pricing or actions.

Platform changes are outside our control. A Platform may at any time, with or without notice, change, restrict, rate-limit, re-price, suspend or discontinue its service, its APIs or its policies, or suspend or terminate our access or yours. Where that happens, features of the Service that depend on the affected Platform may be modified, degraded, substituted or withdrawn, and we may make the changes needed to keep the Service compliant with the Platform's rules — including changing how a feature works or replacing the underlying Platform with a reasonable alternative. Such changes do not constitute a breach of these Terms, are not a failure of the Service, and do not give rise to liability on our part; where a Platform change materially and permanently removes a capability you have paid for, your remedy is to cancel under section 6, and we may at our discretion offer a substitute feature or a credit. We will use commercially reasonable efforts to adapt to Platform changes and restore affected functionality where practicable.

Your accounts, your authorisation. Where you connect a Platform account (including by providing an API key, token or OAuth authorisation), you confirm the account is yours or you are authorised to connect it, you authorise us to access it on your behalf to provide the Service, and you are responsible for your own compliance with that Platform's terms and for keeping the account in good standing. You are responsible for holding any consents required to process the data you route into LeadSignal. If a Platform requires us to cease or change a mode of access, we may do so immediately.

5. AI-generated output

LeadSignal uses AI to score leads and, where enabled, to draft suggested replies. AI output is provided as guidance and may contain errors. You are responsible for reviewing any message before it is sent and for all decisions made using the Service.

6. Fees

Where a paid plan applies, fees, billing cycle and any applicable taxes are set out at the point of purchase or in your agreement with us. Unless stated otherwise, fees are non-refundable. We may change pricing on prospective notice.

Renewal and cancellation. Subscriptions renew automatically each billing cycle until cancelled. You may cancel at any time. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and nothing further is charged afterwards. To avoid the next charge you must cancel before the renewal date; a cancellation made after a renewal has been taken applies to the following period, and the current period is not refunded or pro-rated. One-time onboarding and setup fees are non-refundable once onboarding has begun.

7. Data

Our handling of personal data is described in our Privacy Policy. You retain ownership of the data you submit to the Service; you grant us the rights needed to operate and provide the Service to you.

8. Intellectual property

The Service, including its software, design and content (excluding your data), is owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

9. Availability and warranties

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve months before the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or where required to protect the Service or comply with law. On termination, your right to use the Service ends; certain provisions survive by their nature.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Service or by email. Continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your written agreement with us states otherwise.

14. Contact

Questions about these Terms? use our support assistant — it answers instantly.